FAQ / Frequently Asked Questions
How to buy?
Select the product you want, choose the size and packaging (if applicable), and click "Add to Cart." Once you have all your items, go to "Checkout" to proceed to checkout.
Complete your contact information, select your delivery and payment method, and review all information before confirming your order.
Payment methods
We accept credit cards, Apple Pay, PayPal, Google Pay, Klarna, and Shop Pay.
Shipping
You can pick up your order at our studio in L'Eixample (Barcelona) or receive it through Correos España.
Shipping is free on orders over €50 in Spain and €100 for the rest of the world.
What is the cost of shipping?
-For purchases over €50, FREE certified shipping with tracking .
-For purchases under €50, certified shipping with tracking will be €5.
REST OF THE WORLD:
-For purchases over €100, FREE certified shipping with tracking worldwide.
-For purchases under €100, certified shipping with tracking will be €10 worldwide.
When will my order ship?
All orders, except for personalized ones, are prepared within 24 business hours of order confirmation.
When will my order arrive?
-Domestic orders shipped to the peninsula with certified shipping will arrive in 2-10 business days.
-Orders to the Balearic Islands, Canary Islands, Ceuta, and Melilla may take 7-20 business days.
-International orders may take 7-30 business days depending on the destination country.
How can I track my shipment?
We'll send you an email with your order's tracking number so you can follow it step-by-step through Correos.
How can I care for my jewelry?
You'll find all the information you need to properly care for your jewelry here.
The bar included with the jewelry doesn't fit properly. What can I do?
